aoda policy

Statement of Commitment

Tech Labels is committed to providing a barrier-free environment for all our clients, employees, job applicants, suppliers and any visitors who may enter our premises. We will provide services in a way that respects the dignity and independence of people with disabilities. Our plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities

Tech Labels is committed to:

Treating every individual with respect and dignity
Training our staff on the AODA and inclusive work practices
Training our management team to ensure that our recruitment processes and internal practices uphold diversity, inclusion, and accessibility
Reviewing our multi-year accessibility plan to ensure continuous improvements and development
Meeting the accessibility requirements under the AODA

Multi-Year Accessibility Plan

Objectives: Proactively identifying and removing barriers in policies, practices, and procedures.
Action Plan: review feedback and policy documents to make the necessary changes to our policies, procedures and services that will enhance accessibility and inclusion, as well as ensuring all employees, managers, supervisors and volunteers (if applicable) are trained as required by the AODA standards
Review & Reporting: Updating the plan at least every five years to track progress.
Policy: Create accessible formats, communication supports as required
Communication: provide clear and accessible communication as required, ensuring everyone has access to the necessary information
Employment: Review accessibility needs in recruitment, career development, and accommodation plans.

Standard of Accessibility

Accessible Formats

Accessible formats and communications supports are provided upon request:

in a timely manner that considers the person’s accessibility needs due to disability
at a cost that is no more than the regular cost charged to other persons
after consulting with the requestor to determine suitability.

Training

All employees, including managers, supervisors and volunteers (if necessary), will receive training on AODA as well as on the Ontario Human Rights Code to employees. This includes the additional requirements of the Accessibility Standards for Customer Service where customer service is an employee duty.
Managers shall ensure that training records are maintained, including dates when training is provided and the number of employees who received training.
Tech Labels will ensure that the training remains current at all times.

Emergency Response

Tech Labels will, if necessary, create individualized workplace emergency response plans for employees with disabilities. This plan will ensure that any employee with a disability will be provided assistance from a support person during an emergency. Where required, two employees on each shift will be designated as support people to ensure there is always someone on site to provide assistance.

Accommodation

Tech Labels will provide individual accommodation to support the needs of employees with disabilities and take a collaborative approach with the employees and applicable professionals throughout the process.

Return to Work

Tech Labels will work with employees that have been absent from work due to a disability and develop an individualized return to work plan. We will also provide support to the employee in the transition period by addressing any barriers. If accommodation cannot be met in their current position, Tech Labels will consider placing the employee in an alternative position somewhere else in the company.

Customer Service

Tech Labels is committed to customer service excellence and will provide barrier free access to the company’s goods and services for all customers. Where it is not possible to remove barriers, alternative means for accessing goods and services will be provided at the best of the company’s abilities. Tech Labels will support all customers accompanied by a support person to ensure both parties may enter the premises safely together. Also, Tech Labels will do its best to provide accessible types of communication and information to individuals with disabilities.

Service animals

Service animals are welcome at any time within the office areas of the facility. Should someone with a service animal need to enter the warehousearea, it would need to be scheduled in advance to ensure that they both remain safe from the equipment and vehicles moving around the warehouse throughout with the day.

Emergency Notifications

Tech Labels will provide emergency and safety information, plans and procedures, maps and warning signs at evacuation points, and any other emergency alert information, in accessible formats or with appropriate communication supports, upon request. Tech Labels will ensure emergency information can be seen, read, and heard by anyone.

Disruption of Services

Tech Labels will post a notice of service disruption on the office door should the occasion arise. All guests are met at the door where the notice will be posted and will have the ability to request an alternative form of communication before entering the building.

Tech Labels commits to include the reason for the disruption, its anticipated durations and a description of alternative facilities or services, if any, that are available.

Multi-Year Accessibility Plan

The Multi-Year Accessibility Plan will be monitored and updated as required or at least once every 5 years. It is available on our website and we can provide it in an accessible format when requested.

The Company’s most recent compliance report can be found at the address below in the office waiting area or made available upon request.

To provide feedback or for more information please contact:

Tech Labels

7634 Kimbel Street, Unit 1

Mississauga, ON L5S 1M6

(800) 436-1922

hello@tech-labels.com

Feedback will be documented and forwarded to the department head in which the feedback refers for record keeping and/or for a response. A response, if warranted, can be expected within 7 business days. All feedback communication regarding the application of this policy will be considered confidential and will be disclosed only as required to provide appropriate customer service or as required by law.